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Deploy AI driven phone calls that sound human — and drive outcomes.
VocalFlow combines a visual flow builder, real-time telephony, and AI orchestration — with low-latency media handling, vendor-agnostic integrations, and deep call analytics.
One platform from design → deployment → improvement
Build voice experiences like you build software: collaborate on flows, deploy versions safely, monitor live calls, review history, and optimize outcomes with data.
Build visually
Drag-and-drop steps, connect logic, add notes, and standardize with templates — without losing flexibility.
Deploy with confidence
Version everything. Deploy a new version without interrupting active calls — changes apply to new sessions only.
Improve continuously
See what happened: transcripts, outcomes, latency, error rates, barge-in, and campaign performance over time.
Capabilities teams actually need
Everything you’d expect in production voice automation: provider credentials, SIP setup, collaboration, reusable templates, outbound calling, webhooks, and usage tracking.
Flow Builder & Templates
Create reusable building blocks for qualification, collections, booking, support triage, and more.
Credentials & Provider Flexibility
Bring your preferred AI services and integrations — and manage them centrally.
SIP & Calling
Connect your telephony provider and run real calls: inbound, outbound, and blended workflows.
Governance & Usage
Keep teams aligned and control costs with shared usage monitoring and permissions.
Move from prototype to production without rebuilding.
Start with a simple flow and grow into richer automation: templates, versions, live monitoring, and analytics — all in one place.
See it in motion
Build, branch, test, and deploy AI voice workflows visually — then monitor calls live and improve with data.
Contact Center & CPaaS Integrations
Vocal Flow is designed to slot into existing contact-center and communications stacks — whether you’re running a modern CCaaS, a CPaaS platform, or a traditional enterprise PBX.
Works with the platforms you already use
Integrate Vocal Flow alongside systems like Genesys, Avaya, NICE, and 8x8, plus most SIP-capable carriers, SBCs, and CPaaS providers.
- Inbound automation (IVR / self-serve)
- Outbound calling (ad-hoc or campaigns)
- Escalation to agents (handoff / transfer)
- Human-in-the-loop approvals during live calls
Flexible integration patterns
Choose the approach that matches your environment and change it later without rewriting your flow logic.
- SIP connectivity for call delivery into your contact center or PBX
- Webhooks to inject real-time decisions/events into live calls
- HTTP/API steps to pull or push data (CRM, payments, ticketing, identity checks)
- Outbound data to personalise each call (campaign lists, customer context)
If you have a specific vendor or topology requirement (queues, skills, SBC rules, regional routing), Vocal Flow can be configured to match your deployment needs.
See every call clearly
When voice automation goes wrong, you need answers fast. VocalFlow gives you live visibility and full historical audit trails — without digging through scattered logs.
Live Calls
Monitor calls as they happen with real-time transcripts and a live execution view — perfect for QA, training, and support operations.
Historic Call Logs & Replay
Review transcripts, outcomes, recordings (where enabled), and step-by-step traces to understand exactly what was said and why the flow behaved that way.
Analytics that drive action
Track call volumes, average duration, response latency, barge-in rate, error rate, and outcome trends — then iterate your flow with confidence.
Supported AI Providers
Vocal Flow connects to your preferred AI stack — mix and match providers for LLM reasoning, speech recognition, and natural voice output. Credentials are managed in-platform, so teams can swap providers without rebuilding flows.
LLM Providers
Choose the model vendor that fits your cost, performance, or compliance needs.
- OpenAI
- Azure OpenAI
- AWS Bedrock
- Anthropic
- Google Gemini
- DeepSeek
- OpenRouter (multi-provider routing)
- Ollama (self-hosted / local)
Speech-to-Text (STT)
Transcribe callers in real time for agentic conversations and barge-in experiences.
- Deepgram STT
- Google Speech-to-Text
- Azure Speech-to-Text
Text-to-Speech (TTS)
Deliver natural voice output with the tone and realism your use case demands.
- Azure TTS
- ElevenLabs TTS
- Cartesia TTS
Want to standardise across teams? Set default providers and let flows override them only when needed.
Built for real-world voice operations
Whether you’re automating collections, qualification, scheduling, support triage, or outbound follow-ups, VocalFlow is designed for teams who need reliability, speed, and measurable outcomes.
Collections & Payment Support
Handle high-volume calls, negotiate outcomes, route exceptions, and track “agreed to pay / callback / escalation”.
Lead Qualification
Ask the right questions, score intent, book follow-ups, and push structured results to your CRM.
Customer Support Triage
Resolve common issues, gather details, and escalate to agents with context and transcripts attached.
Outbound Campaigns
Run calling windows, retries, and large lists — then analyze performance by campaign and outcome over time.
Human-in-the-loop via Webhooks
Inject external decisions into live calls (approvals, identity checks, pricing, availability) without breaking the conversation.
Contact sales
Tell us what you’re building. We’ll show how VocalFlow can fit your telephony setup, team workflow, and reporting needs.